This website
is brought to you by Urban Vintage
Limited2. We take the
privacy of our website users very seriously3. We ask that
you read this Privacy Policy ('the Policy')4 carefully as
it contains important information about how we will use your personal data5.
For the
purposes of the Data Protection Act 1998,
Urban Vintage Limited6 ('we' or 'us')
is the 'data controller' (ie the company who is responsible for, and controls
the processing of, your personal data)7.
Personal
data we may collect about you
We will
obtain personal data about you such as your name, address,
email address, payment details,
telephone numbers whenever you complete an online form.
For example,
we will obtain your personal data when you
register to use this website, send us
feedback, contact us for any reason, sign up to a service, enter a competition,
purchase goods or services9. We may also
obtain sensitive personal data about you if you volunteer it during the
completion of an online form. If you volunteer such information, you will be
consenting to our processing it for the purpose of
marketing and administrating your
membership10.
We may
monitor your usage of this website. This may include but is not limited to
monitoring how many times you visit, which pages you go to, traffic data,
location data and the originating domain name of a user's internet service
provider.. This information helps us to build a profile of our users. Some of
this data will be aggregated or statistical, which means that we will not be
able to identify you individually. Please see further the section on 'Use of
cookies' below.
How we may
use your personal data
We will use
your personal data for the purposes described in the data protection notice that
was given to you at the time your data were obtained11. These
purposes include:
1.
to help us
identify you and any accounts you hold with us
2.
administration
3.
statistical
analysis
4.
customer
profiling and analysing your purchasing preferences
5.
marketing--see
'Marketing and opting out' below
6.
fraud
prevention and detection
7.
billing and
order fulfilment
8.
credit scoring
and credit checking--see 'Credit checking' below
9.
customising
this website and its content to your particular preferences
10.
to notify you any changes to this
website or our services which may affect you
11.
security vetting
12.
improving our services
Marketing
and opting out12
We may share
your personal data with organisations who are our business partners and we or
they may contact you, unless you have asked us or them not to do so, by
mail, telephone, SMS, text/picture/video message, fax or email about
products, services, promotions,
special offers or charitable causes which may be of interest to you.
If you prefer
not to receive any further marketing communications from us, you can opt out at
any time. See further 'Your rights' below.
Disclosure
of your personal data
We may
disclose your personal data to:
1.
other companies
within our group
2.
our agents and
service providers (eg providers of web hosting or maintenance services)
3.
credit reference
agents--see 'Credit checking' below
4.
law enforcement
agencies in connection with any investigation to help prevent unlawful activity
5.
our business
partners in accordance with the 'Marketing and opting out' section above.
Keeping
your data secure
We will use
technical and organisational measures15 to safeguard your personal data, for
example:
1.
access to your
account is controlled by password and username which are unique to you
2.
we store your
personal data on secure servers which are protected by firewalls
3.
payment details
are encrypted using SSL technology
Whilst we
will use all reasonable efforts to safeguard your personal data, you acknowledge
that the use of the internet is not entirely secure and for this reason we
cannot guarantee the security or integrity of any personal data which are
transferred from you or to you via the internet.
Monitoring
We may
monitor and record communications with you (such as telephone conversations and
emails) for the purpose of quality
assurance, training, fraud prevention and compliance.
Credit
checking
To enable us
and other companies in our group to make credit decisions about you and for
fraud prevention and money laundering purposes, we may search the files of
credit reference and fraud prevention agencies (who will record the search). We
may disclose information about how you conduct your account to such agencies and
your information may be linked to records relating to other people living at the
same address with whom you are financially linked. Other credit grantors may use
this information to make credit decisions about you and the people with whom you
are financially associated, as well as for fraud prevention, debtor tracing and
money laundering purposes. If you provide false or inaccurate information and we
suspect fraud, we will record this.
Information about other individuals16
If you give
us information on behalf of someone else, you confirm that the other person has
appointed you to act on his/her behalf and has agreed that you can:
1.
give consent on his/her behalf to the
processing of his or her personal data
2.
receive on his/her behalf any data
protection notices
3.
give consent to the transfer of his/her
personal data abroad
4.
give consent to the processing of his or
her personal data as entered by you
Use of
cookies
When you use
this website, we may collect information about your computer, such as your IP
address17 and/or
browser, which we will use for administration purposes and statistical analysis.
This information will only be stored whilst you are signed in.
We may also
obtain information about your online movements and use of the internet. We do
this by placing a 'cookie', which is a small file, on your computer's hard disk.
Cookies are used for several reasons18:
1.
to recognise you
whenever you visit this website
2.
to speed up access
to this website (so you do not have to log on each time)
3.
to store your
personal preferences
4.
to build a profile
about you
5.
to better target
our marketing and advertising campaigns
The vast
majority of web browsers accept cookies. However, you can change your browser
settings so that cookies are not accepted. If you do this, you may lose some of
the functionality of this website.
For further
information about cookies and how to disable them please go to: aboutcookies.org
Your
rights
You have the
right, subject to the payment of a small fee (currently £10) to request access
to personal data which we may process about you22. If you wish to exercise this right you
should:
1.
put your request
in writing
2.
include proof of
your identity and address (eg a copy of your driving licence or passport, and a
recent utility or credit card bill)
3.
attach a cheque in
the amount of £10 made payable to Urban
Vintage Limited
4.
specify the
personal data you want access to, including any account or reference numbers
where applicable.
You have the
right to require us to correct any inaccuracies in your data free of charge. If
you wish to exercise this right you should:
1.
put your request
in writing
2.
provide us with
enough information to identify you (eg account number, username, registration
details)
3.
specify the
information that is incorrect and what it should be replaced with.
You also have
the right to ask us to stop processing your personal data for direct marketing
purposes23. If you wish
to exercise this right you should:
1.
follow the link
entitled ‘unsubscribe’ at the bottom of the email from Urban Vintage Limited
2.
provide us with
enough information to identify you (eg account number, username, registration
details)
3.
if your objection
is not to direct marketing in general, but to direct marketing by a particular
channel (eg email or telephone) please specify the channel you are objecting to24.
Our
contact details
We welcome
your feedback and questions. If you wish to contact us, please send an email or
you can write to us at
24 Queen Street Ipswich
IP1 1SS
or call us on 01473 210884.
We may change
this privacy policy from time to time. You should check this policy occasionally
to ensure you are aware of the most recent version which will apply each time
you access this website25.